FAQs
Got a question or concern? Check out our handy FAQ guide below to see if we have your answer. If you can't find what you're looking for, our support team will help.
My Custom Pet Art
Do you just do cats and dogs?
We can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!
Our artists are incredibly talented and can work with any animal on Earth.
Our artists are incredibly talented and can work with any animal on Earth.
Can I print more than one pet on one canvas?
Yes! We have a variety of options to suit your pet parent needs.
Right now, we have costume options for 1 pet, 2 pets, 3 pets and even 4 pets together in one portrait!
Right now, we have costume options for 1 pet, 2 pets, 3 pets and even 4 pets together in one portrait!
Is my photo good enough to use?
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
Note: All examples on our website were produced using high quality photos.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
Note: All examples on our website were produced using high quality photos.
Does it matter what's in the background of my photo?
No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.
How do you produce your artwork?
We do not paint from scratch.
We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo into a pet portrait.
We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo into a pet portrait.
Shipping and Payment Methods
What are the shipping times and prices?
Expect your artwork to be ready 2-3 days after you placed your order. We'll print and ship your order within 1-2 days of you approving your artwork.
US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out.
International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out.
All orders are shipping with tracking.
Shipping prices are a flat fee per order:
USA: $9.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of world: $17.95
Please allow a longer delivery time during seasonal shopping periods.
US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out.
International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out.
All orders are shipping with tracking.
Shipping prices are a flat fee per order:
USA: $9.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of world: $17.95
Please allow a longer delivery time during seasonal shopping periods.
I ordered multiple products in one order, will they arrive together?
Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.
Will I get a tracking number?
Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.
Which payment methods do you accept?
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.
If you wish to pay in installments, we also offer Klarna to our US customers.
If you wish to pay in installments, we also offer Klarna to our US customers.
Returns/Refunds
Do you offer refunds?
As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds.
If you have a problem with your order, let us know and we'll fix it for you.
Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!
If you have a problem with your order, let us know and we'll fix it for you.
Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!
What if I don't like the artwork?
We're 100% dedicated to ensuring you love your artwork!
Once your portrait is ready, we'll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing.
We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.
Once your portrait is ready, we'll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing.
We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.